Q: How can I determine the amount of sample that I should send in and what type of preservative to use for each type of sample?
A: Please refer to the sample volumes section of this website.
Q: What are your hours of operation?
A: Samples are received from 8:00am to 6:00pm. GCAL operates seven days a week maintains on-call personnel 24 hours each day 365 days a year. Additional fees may apply to after hour requests.
Q: What is your normal turnaround time?
A: Faxed results are available in 7 working days. Hardcopy reports will be delivered within 14 days. Extended deliverable reports are delivered in 28 days.
Q: What are the required detection limit for RECAP projects?
A: The appropriate detection limits for each management option can be obtained from the LADEQ website at http://www.deq.state.la.us/technology/recap/2000/index.htm
Q: What is the difference in a standard LIMS report format and a full data validation package (level 4)?
A: A level 4 package contains all raw data (instrument chromatograms and other instrument printouts) along with the results package. This information is not included in the standard LIMS package.
Q: What are the EDD capabilities of GCAL?
A: GCAL currently has multiple reporting formats available. GCAL also has the capability to produce customized EDD's upon request including Equis and TerraBase. Example EDDs are described in the EDDs section under E-solutions in this website.
Q: What are GCAL's certifications?
A: States and departments:
- US Army Corps of Engineers
- Louisiana Department of Environmental Quality
- Oklahoma Department of Environmental Quality
- State of Arkansas
- State of Florida
- State of California
- State of Georgia
GCAL is also currently performing work in many states that do not have environmental certification programs.
For a list of states serviced by GCAL, please click here.
Q: Is GCAL a small business?
A: Yes, GCAL is classified as a small business concern as defined in Section 3 of the Small Business Act and by the North American Industrial Classification System (NAICS) 54138.
Q: Is GCAL capable of receiving samples from outside the country?
A: Yes, GCAL has USDA Import Certificate and utilizes the proper sample handling procedures to receive samples from outside the country.
Q: Does GCAL have HPLC capabilities?
A: Yes, GCAL does have HPLC capabilities and experience with various methods. Call our project management department for a list of methods we currently run and to discuss your testing needs.
Q: Can GCAL email reports?
A: Yes, GCAL has the capability to email your reports for quick delivery.
Q: Are you a corporation?
A: GCAL is a corporation organized under the laws of Louisiana.
Q: What is your "remit to" address?
A: P.O. Box 62508, New Orleans, LA 70162-2508
Q: How can I get a copy of my invoice? (or statement, or charges for the past month)
A: Contact the accounts receivable department at 225-769-4900
Q: How long does GCAL retain samples?
A: GCAL maintains samples for 60 days. Arrangements can be made through the project management department to extend the retention of samples.
Q: Why didn't my report list the appropriate detection limits?
A: This is a common problem and one where proper communication before your samples are logged in would solve the issue. For any project involving RECAP, NPDES, RCRA. It is very important that the laboratory know the regulatory requirements of the project. This will enable the lab to give you not only the appropriate detection limits, but also the right list of analytes reported and the correct methodology. |
